What our clients say

     … About our services

Excellent service! Would absolutely recommend you… many thanks.

       – Miss S Takooree and Mr L Takooree, August 2018

Very good service and thank you for dealing with the re-visit survey promptly.

       – Mrs V Taylor, August 2018

Very polite friendly service. Arrived in good time. Satisfied.

       – Mrs M Ely, August 2018

We are very pleased with the service. We would definitely use your service again in the future. Thank you.

       – Mr and Mrs Silvestri, July 2018

I don’t think you missed any levels of great service. Thank you so much!

       – Mr S Docherty, June 2018

Very professional and smooth process. Would definitely recommend to others, all works completed quickly and efficiently.

       – Mr M Farr and Miss L Thorneycroft, February 2018

Very detailed and easy to understand report. Would definitely use your services again and recommend you to others.

       – Miss and Mr Summers, January 2018

I was guided by my estate agents to use you and I was glad I was!

       – Mr and Mrs Tofts, January 2018

Excellent service, easy to deal with, report very good and easy to understand. Would use again.

       – Miss Hiscocks, November 2017

Honestly, nothing. Extremely thorough, polite and helpful… I’m entirely satisfied.

       – Mrs S Jones, October 2017

Particularly impressed with Alison’s customer service. I was recommended to use you by Jules at First Steps and I would recommend you to anyone else. Thanks!

       – Ms J Hubbard, October 2017

A worthwhile investment prior to purchasing our property.

       – Mr and Mrs Awbery-Makell, October 2017

Excellent service with a quick turnaround time and competitive price.

       – Miss N Osborne, July 2017

Excellent service, friendly, helpful – would recommend to others (as we already have done).

       – Mr and Mrs Martin, June 2017

Excellent service, cannot think of anything that can improve it!

       – Mr and Mrs Shaw, June 2017

Thank you for the swift reply and outstanding service to my valuation request! I am very much appreciative of your help and advice concerning this matter and will be recommending the services of your company to all which require it.

You have restored my faith in this industry’s professional work ethic.

       – Mr R Boyles, June 2017

I am very pleased with the service. It all went ahead as I was told, the information I got back was very clear and informative.

       – Mr D Woollard, June 2017

Excellent service, very detailed report, nicely presented.

Many thanks to Ian for follow-up phone call to clarify certain points, and helpful advice. Also thanks to Sonja for her help and efficient service.

       – Mrs A Bowdler, April 2017

Found to be a very efficient company… Excellent value for money. Thank you.

       – Mr J and Mrs W Evison, March 2017

Very speedy and efficient service and friendly, helpful staff.

       – Mrs A Davies, February 2017

…The surveyor Ian Brindle explained everything over the phone in nice simple language. It was easy to speak to him …and the reports were very prompt. Thank you.

       – Mrs G Kerridge, December 2016

Quick response to any emails sent, good service and happy with report – easy to read and understand.

       – Ms L Davidson, December 2016

Survey arranged and carried out very quickly and efficiently. Could not have gotten better service. Thank you very much!

       – Mr & Mrs Waters, December 2016

In comparison to other surveyors we have used in the past this company shines above the rest. Good quality, thorough report and good value too!

       – Mr L Drinkwater, November 2016

I am very pleased with your service. Mr Brindle is very professional and he answered all my concerns on the property very clearly to me.

       – Miss K Savidge, November 2016

Right on the money! Thanks!

       – Mr Windridge, September 2016

The report was available in a timely manner so I knew where I stood as regards purchasing the property.

       – Mrs M White, September 2016

Please pass on my thanks to Mark for his help and advice, it has been much appreciated. I would also like to say that the service provided by Better Prepared has been fantastic and when I require the services of a surveyor in the future I know where to go.

       – Mr M Winney, September 2016

Clear, easy to understand survey. I know where I stand on all important items and have already marked them for easy future reference. Very pleased with the service. Thank you.

       – Mrs M Brown, August 2016

Excellent service, very impressed with detail in report which will greatly help me develop a work / maintenance plan.

       – Ms J Simpson, August 2016

This is the fourth time I have used Better Prepared, I’m always happy with their work and would recommend them to anyone.

       – Ms P Prinzivalli, July 2016

Service was clear and informative from first contact. Report delivered on time and contained all the information we needed. It was great that we could just leave things to you to organise at this busy time for us.

       – Mr M Davis, June 2016

Better Prepared… gave me a very professional service… My report was very well presented and (I) could understand terms and conditions… (used) in my report.

       – Ms L Cross, June 2016

Simple process from start to finish. Thank you.

       – Mr & Mrs Davies, June 2016

Ian’s feedback on the survey provided over the phone was very detailed and thorough in advance of the written report and provided us with all the information we needed. The report is very thorough and easy to read! Many thanks!

       – Mr & Mrs Pharez, May 2016

Appreciated the rapid e-mailing of the report, thank you.

       – Miss A Goodchild, May 2016

Mr MJ Willis-Saunders was happy to look at and comment on two specific points I asked him to in addition to the HomeBuyer Report. Knowing that the had looked at these gave me peace of mind and confidence in continuing to purchase the property.

       – Mr A Hunt, May 2016

A thorough, detailed report that drew appropriate attention to all relevant areas of concern that we had.  It was just the ticket!

       – Mr & Mrs White, March 2016

Many thanks…I just wanted to make a point of complimenting Better Prepared for the quality of the report; we felt it was clear, concise and very user friendly.

       – Mr Large, March 2016

Excellent service. Would recommend to anyone who is buying a house. The report was methodical and easy to understand. Thank you.

       – Mr & Mrs Russell-Pearcey, February 2016

I am very pleased with Better Prepared. They were very quick and effective… thank you very much.

       – Mrs A Oakford, February 2016

We were extremely impressed with the service offered from our initial contact through to receipt of the report. Thank you. Everything was carried out as explained and completed within the time frames indicated. A thoroughly professional service. Well done!

       – Mr & Mrs Cook, February 2016

Very pleased.

       – Miss Iacovu, February 2016

Very pleased with the service.

– Mr & Mrs Imasiku, January 2016

A clear and thorough report.

       – Mr & Mrs Smith, January 2016

My survey was arranged, undertaken and supplied to me very quickly and efficiently. I was kept up to date at all stages and was extremely impressed with the service I received. Would definitely recommend.

– Ms L Dawson, November 2015

Excellent report. Also chatted over the results with the surveyor.

– Mrs P Lemar, November 2015

Overall, a very thorough and comprehensive report. Recommended.

– Mr & Mrs Cocksedge, October 2015

Excellent service, very happy to recommend you to friends and family. Thank you for your advice, which I will follow as recommended by you.

– Mr & Mrs King, September 2015

We received a professional and prompt service along with a very in-depth Building Survey report that was very well written and easy to understand. – Highly recommended.

– Miss Laidler & Mr Hayes, August 2015

Thank you. Regrettably, the sellers pulled out. …I would just like to say that the service I received from you guys really was fantastic. Wouldn’t hesitate to use you again.

– Andrew Powell, July 2015

Thank You for sending through the report… I just want to add that I have found the service provided by Better Prepared great, very efficient and everyone I have dealt with has been helpful. I am also very impressed with the quality of the report.

– Bernice Wood, July 2015

I’m glad I had the survey done on this property, otherwise I would not have been aware of structural walls and windows that are a concern to me and indicate problems in the future.

– Ms P. Prinzivalli, July 2015

I am pleased with your easily readable report. Thank you.

– Mrs R. Ratnam

Report is excellent – very clear and any issues highlighted well…

– Mr & Mrs Gregory

I am very pleased with the service. The survey was more than I expected.

– Mrs Weight

…we would not hesitate to use your service again.

– Mr & Mrs Smith

Many thanks for your detailed response. That was very helpful and it was very reassuring to know there are bigger things to worry about.
Thanks again for all your help with the ongoing saga of this house!

– R. Bennett

      … About the team

…Sonja (was) very helpful and friendly.

         – Mr J and Mrs W Evison, March 2017

I thought the service was really good and all the staff were so helpful – particularly Sonja Brown and Alison.

         – Mrs G Kerridge, December 2016

…I would particularly like to thank Miss Sonja Brown who has been very kind and understanding to my problems, she has been most helpful regarding all my enquiries.

         – Miss K Savidge, November 2016

I just wanted to say what excellent service Better Prepared give. Sonja always emails me if they are booking outside turnaround to see if we want to re-panel. She replies to emails within the hour and is always polite over the phone. She is constantly updating both myself and the system…

– Karen Few, Panel Relationship Advisor, Direct Valuations, March 2015

I am Karen’s Team Leader and she has given me this feedback. We both wanted to share it and say thank you.

– Leanne Allsebrook, Panel Relationship Team Leader, Direct Valuations, March 2015

Kim was brilliant, very friendly and efficient.

– Mrs J. Oliver

…extremely impressed and would happily recommend you to anyone.

– Mrs S. Guthrie

Excellent and professional service.

– Mr D. Woodling

Thank you for your prompt response and friendly customer service.

– Mrs C. Peters

Very quick efficient service. I was kept informed throughout. I am very happy with the service I received.

– Mrs D. Lymon

Kim was brilliant and it was your service and helpfulness which was the reason we chose you. Your price was very good also. Thank you.

– Mrs M. O’Rourke

Project Management & Refurbishment of The Truman Buildings

On behalf of the Directors of the Truman Building RTM we would ask you pass our congratulations to Better Prepared for their professionalism in the way they carried out all aspects of the Repairs and Decoration to the building. Being grade II listed there were many issues and problems both with Building Control and English Heritage but we (personally) did not (experience) any problems at all. We would especially like to convey our thanks to Mark Willis-Saunders for the professionalism in the way he carried out the contract. From surveying in the first instance right through to the finished article, it was completed on program and within budget and the finished product was of a really high standard. …We would have no hesitation in recommending your business. Once again we thank all parties involved.

          – M Buy (Director of the Truman Buildings)

          January 2017


Schedule of Condition & Repair on Long Melford Old School

Received the hard copy of the report OK… We had our committee meeting on Monday evening and everyone was enthused to start taking action. The report is just what we need… Thanks to all of you. This was definitely the right decision for us to get on with saving this building.

– Rosey Eade, Chair, Long Melford Community Association

Contact Us

Phone: 08456 443970

Email: mail@betterprepared.co.uk

Calls charged at local rate